5 Steps to Simplify Reg E Claims
Tuesday, May 11, 2021
3:00 pm – 4:00 pm Eastern
Disputes? Investigations? Liability? Are you asking the right questions? Want to make your life easier? Reg E disputes don’t have to be overly complicated. Learn the trends and five steps to simplify Reg E claims.
AFTER THIS WEBINAR YOU’LL BE ABLE TO:
- Begin the investigation by asking the right questions about a disputed transaction
- Respond and resolve Reg E disputes using the tools provided
- Understand the potential liabilities for an unauthorized transaction
- Distinguish between claims that your financial institution must pay and when reimbursement is not required
- Educate accountholders about the new trends in debit card fraud
WEBINAR DETAILS
Debit card fraud is on the rise. Financial institutions must investigate accountholders’ disputed electronic transactions. But the Reg E rules that outline the dispute process can be complicated. This fast-paced session will focus on five best practices for handling Reg E disputes.
WHO SHOULD ATTEND?
This webinar will benefit customer service and call center employees, new accounts staff, teller supervisors, deposit operations personnel, and security and compliance officers..
TAKE-AWAY TOOLKIT
- Sample letters for provisional credit, claim resolution, final provisional credit and claim resolution, no error, provisional credit debited, and claim withdrawal
- Sample EFT error report
- Unauthorized EFT workflow sheet
- Employee training log
- Interactive quiz
SPEAKER
Susan Costonis, CRCM, Compliance Training & Consulting for Financial Institutions
Susan Costonis is a compliance consultant and trainer who began her career in 1978. She specializes in compliance management along with deposit and lending regulatory training. Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by the OCC, FDIC, and Federal Reserve. Susan has been a Certified Regulatory Compliance Manager since 1998, completed the ABA Graduate Compliance School, and graduated from the University of Akron and the Graduate Banking School of the University of Colorado. She regularly presents to financial institution audiences in several states and “translates” complex regulations into simple concepts by using humor and real-life examples.
Attendance verification for CE credits provided upon request.
Webinar Sponsored by Financial Education & Development
If you are having issues with registering online, please contact CBAO's Education,Training & Special Events Coordinator, Patti Webb, (614) 610-1877.
| Registration Options (Member/Non-Member Pricing) |
Live Webinar ($345/$490) – The live webinar option allows you to have one internet connection from a single computer terminal. You may have as many people as you like listen and watch from your office computer. Registrants receive a website address and passcode that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, passcode, and handouts will be emailed to you prior to the broadcast. You will need the most-current version of Adobe Reader available free at www.adobe.com.
Recorded Webinar + Free Digital Download ($265/$400)– Can’t attend the live webinar? This option provides a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar. You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.
Additional Live Webinar Connections ($175/$260) – Registering another banker from a different location
Both Live Webinar & Recorded webinar + Free Digital Download ($395/$600)– Includes Live Webinar and Recorded Webinar options above.
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