Online Account Opening Customer and Regulatory Expectations

Online Account Opening Preparation - Meeting Customer and Regulatory Expectations

Wednesday, June 29, 2022
12:00 – 1:00 pm (Eastern Time)

Opening accounts online is not as easy as just pushing a button. The wrong platform could have an adverse effect on building new customer relationships if the system is too cumbersome. Regulatory expectations such as ESIGN, Bank Secrecy Act, privacy and adverse action must also be taken into consideration. 

This session will help you navigate the online account opening landscape and provide useful tips to guide you on selecting the platform that is right for your institution and meets regulatory expectations.  

Learning objectives: 

  • Understand the regulatory requirements to comply with for online account opening.  
  • Discuss what potential customers look for with online banking. 
  • Explore the online banking platform options available. 


Robin Guthridge 
Wipfli CPAs and Consultants – Senior Manager

Robin Guthridge has a strong background in Bank Secrecy Act (BSA) compliance, leadership, and sales management. In addition to performing BSA examinations and validations of automated surveillance monitoring systems, she provides high level consultations regarding all aspects of the BSA and assists institutions with post examination remediation and enforcement action resolution. Robin is a sought-after speaker for local, state, and national industry events and provides customized BSA and deposit compliance training solutions. Her firsthand experience working in the financial services industry allows Robin to provide meaningful insight and helpful recommendations in the areas of BSA, Title 31, and deposit compliance. Her goal is to exceed client expectations with every contact.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by BankersHUB

If you are having issues with registering online, please contact CBAO's Education, Training & Special Event Coordinator, Malia Widder, (614) 610-1877.

 Registration (Member/Non-Member Pricing)

Webinar and Playback* ($295/$445)
*Playback has no expiration. 

Additional Hookup - Registering another banker from a different location ($185/$225)


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