Are You Determined to Lead an Exceptional Branch?

Are You Determined to Lead an Exceptional Branch?

Wednesday, February 24, 2021
11:00 am – 12:30 pm Eastern

"You bet, of course I am!" You must agree that would be every branch manager’s battle cry. Unless the branch manager is burned out, burned up, or not well prepared.

Maybe you have some team members that need to be coached up, perhaps even coached out. Today’s bank customers have more choices than ever before and it's no longer enough to offer high-quality products or competitive prices. Your brand is built on –or broken by– customer experience. Are you building or breaking the brand at your branch?

What about the employee experience? What three words would you use to describe the work culture at your branch? Does your staff feel included? Do they have clear expectations and the training, the tools, and the coaching to deliver the goods as expected?

This real-world webinar looks at what an exceptional branch looks like and how to obtain that coveted status. The agenda includes what gets in the way of realizing your goals and ideas on what you can do about it. 

Topics Covered:

  • What does it mean to be exceptional?
  • Building expertise in change management
  • Identify and resolve branch pain points
  • How do you build an enviable reputation?
  • Different perspectives of exceptional: quality work, account-acquisition, profitability.

Who Should Attend? 

Branch leaders, Head tellers, and anyone working in today's competitive branch environment.

Instructor

Vicki Kraai

Vicki’s 25+ years of Community Bank experience started at the family bank in rural Nebraska, serving as a bank teller and eventually becoming CEO. Vicki’s many years of banking include credit card lending experience where she was a member of the management team that launched the Cabela’s credit card program.

She founded her own Community Banking Consulting firm, VK Solutions in 2010 specializing in coaching and assisting financial institutions to improve their bottom line through their people portfolio. She has a passion for developing people for success in the financial services industry.

Attendees of her training and coaching sessions value Vicki’s highly engaging “been there, done that” approach to all facets of her training.

Vicki shares her expertise and experience as a faculty member for State Bank Association Schools and the Graduate School of Banking in Madison, WI.

Vicki was recently announced as the new CEO of InterAction Training.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by Total Training Solutions

If you are having issues with registering online, please contact CBAO's Education, Training & Special Event Coordinator, Patti Webb, (614) 610-1877.

Registration Options

Live Plus Five – Attend the live event and receive five business days of unlimited access to the OnDemand Playback and links to presenter materials and supplementary handouts.

Live Plus Five (Additional Hookup) – Registering another banker from a different location for Live Plus Five.

OnDemand Recording – Receive unlimited access to the OnDemand Playback for 6 months and links to presenter materials and supplementary handouts. This option does not include live session attendance.

CD-ROM – Receive the webinar recording on a CD-ROM 7-10 business days after the Live event or your registration date (whichever is the latter). Receive unlimited access to the OnDemand Playback for 6 months and links to presenter materials and supplementary handouts. This option does not include live session attendance.

Live Plus Six – Attend the live event and receive six months of unlimited access to the OnDemand Playback and links to presenter materials and supplementary handouts.

Premier Package – Includes all three base options. Live attendance, OnDemand Playback for six months, and the CD-ROM.

When
2/24/2021

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