Monday, June 14, 2021
12:00 – 1:00 pm (Eastern Time)
Debit Card and ACH disputes become an integral part of a financial institutions requirements to comply with Regulation E. What questions do you ask a consumer? What is appropriate to ask and not to ask? When do you start your investigation, close the investigation and what are your responsibilities regarding timing of notification? Why are scripts so important for your front-line in gathering information? This payments webinar will take you through all the issues you may face with a consumer debit card dispute and how to effectively take care of your consumer while complying with regulatory requirements. Also hear financial institutions lessons learned for not complying, what occurred and how they remedied their gaps.
Attendance verification for CE credits provided upon request.
If you are having issues with registering online, please contact CBAO's Education, Training & Special Event Coordinator, Patti Webb, (614) 610-1877.
Webinar and Playback* ($295/$445)
*Playback has no expiration.
Additional Hookup - Registering another banker from a different location ($185/$225)