Wednesday, September 28, 2022
3:00 pm – 4:30 pm Eastern
You may know that UDAAP stands for unfair, deceptive, or abusive acts or practices, but do you know what these terms really mean? Avoiding UDAAP enforcement actions – and the claims that lead to them – should be a high priority. Learn more about regulators’ expectations and situations that got other financial institutions into hot water.
Enforcement actions, monetary penalties, and bad publicity – three things to avoid as much as possible. Properly handling complaints and error claims depends on your knowledge of the various regulatory requirements and examiners’ expectations for dealing fairly with accountholders. Every institution must take steps to avoid UDAAP (unfair, deceptive, or abusive acts or practices) claims, but what does that mean exactly? What practices get financial institutions into trouble? This webinar will dive into regulators’ expectations and scrutinize activities that have led to UDAAP enforcement actions. It will also address the error-resolution requirements for open-end credit, credit cards, debit cards, international remittance, Check 21 (substitute checks) and remote deposit capture.
This informative session is designed for frontline staff and supervisors, back-office staff (ACH, EFT, error complaints), compliance personnel, and auditors.
Mary-Lou Heighes, Compliance Plus, Inc.
Mary-Lou Heighes is President and founder of Compliance Plus, Inc., which has assisted financial institutions with the development of compliance programs since 2000. She provides compliance training for trade associations and financial institutions. Mary-Lou has been an instructor at regulatory compliance schools, conducts dozens of webinars, and speaks at numerous conferences throughout the country.
Involved with financial institutions since 1989, Mary-Lou has over 30 years’ compliance experience. Before starting Compliance Plus in 2000, she spent five years working as a loan officer, marketer, and collector. She also worked at a state trade association for seven years providing compliance assistance and advising on state and federal legislative issues that affect financial institutions.
Attendance verification for CE credits provided upon request.
If you are having issues with registering online, please contact CBAO's Education, Training & Special Events Coordinator, Malia Widder, (614) 610-1877.