The Top 10 ACH Exception Handling Questions

The Top 10 ACH Exception Handling Questions 

Wednesday, February 24, 2021 
3:00 pm – 4:30 pm Eastern

In an ideal world, all ACH entries would contain correct information and all entries would post automatically.


  • Identify the most common ACH exception issues
  • Use the correct return reason code for every situation
  • Define the return timeframes
  • Explain which returns require additional documentation


As a receiving institution, you have no control over the types of entries that are sent to you. In fact, you are likely to find exception entries waiting to be dealt with at the beginning of each day. Knowing the best way to handle all types of entries can feel overwhelming.

This session will explore the most common types of exception issues and give you the confidence you need to deal with them effectively and correctly. You will learn the best courses of action for the most common errors that you’re likely to encounter, including assigning correct return reason codes, obtaining additional documentation when necessary, and important return timeframes.


This informative session will benefit ACH operations, AAP candidates, compliance officers and ACH auditors.


  • Employee training log
  • Interactive quiz


Michele L. Barlow, AAP, NCP, PAR/MACHA

Michele Barlow is the Vice President at PAR/MACHA (Everything Payments, Everywhere), with offices in Wisconsin and Maryland.  Before joining the MACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry.  She is responsible for development and execution of association training and certification programs, conference planning, and member service.  Michele is a past member of NACHA’s Blue Ribbon Panel and currently serves on the APRP Oversight Panel, the Payments Institute Board of Regents, and Nacha’s LMS Editorial Board.  She is active on other national committees, and a frequent speaker at industry events.  She obtained her AAP certification in 2010, her NCP in 2011, and became an NCP Certified Trainer in 2012.  Michele holds a bachelor’s from the University of Wisconsin.

Attendance verification for CE credits provided upon request.

Webinar Sponsored by Financial Education & Development

If you are having issues with registering online, please contact CBAO's Education,Training & Special Events Coordinator, Patti Webb, (614) 610-1877.

Registration Options
Live Webinar– The live webinar option allows you to have one internet connection from a single computer terminal. You may have as many people as you like listen and watch from your office computer. Registrants receive a website address and passcode that will allow entrance to the seminar. The session will be approximately 90 minutes, including question and answer sessions. Seminar materials, including instructions, passcode, and handouts will be emailed to you prior to the broadcast. You will need the most-current version of Adobe Reader available free at

Recorded Webinar + Free Digital Download– Can’t attend the live webinar? This option provides a recording of the live event, including audio, visuals, and handouts. We even provide the presenter’s email address for follow-up questions. You will receive an email with the recorded webinar link, which can be viewed anytime 24/7, beginning 6 business days after the webinar. You will also receive instruction on how to download a free digital copy of the webinar to your PC, which you may keep and use indefinitely.

Additional Live Webinar Connections– Registering another banker from a different location

Both Live Webinar & Recorded webinar + Free Digital Download– Includes Live Webinar and Recorded Webinar options above.


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