On-Site Training

Designed for all managers and front line associates. Virtual workshops are a forum for participants to learn industry proven best practices. These sessions are live, engaging and facilitated on-line or on-site. Please contact Patti Webb at (614) 846-2625 for more information.


In-Person Sessions

During this workshop, you’ll talk about making a pact to take control of your day so you can focus on those behaviors that are most important to the success of your team – making a commitment to conduct sales meetings with actionable outcomes, focused briefings and debriefing, creating and inspecting detailed action plan or becoming the best-of-the-best coach using the Coach Skills Loop (observation, observational feedback, and skill building).

Behavioral GAP Analysis and Branch Diagnostics

A Behavioral GAP and Branch Diagnostics will assist an organization with the identification of obstacles (deficits) that prevent retail teams from embedding behaviors that grow and sustain service and revenue-generating results. Recommendations will be made for teller, platform, coaching, and leadership behaviors to take the branch team to the best-of-the-best level of service for their clients.

New Account Opening Cross-Sales (NAO)

This consultative, needs-based, and ethical Cross-Selling Process is focused on providing brand new customers with products and services they logically need in order to manage and prosper in their financial lives, from the outset of their relationship with the community bank. The Cohen Brown NAO process has been proven to increase sales at a brand-new customer account openings by approximately 2 products/services regardless of a bank’s baseline prior to implementation, and feedback from the New Account Representatives, Managers, and customers is extremely positive.

Half/Full Day Seminars

CBAO University holds numerous half/full day seminars through-out the year covering advanced BSA, lending, frontline and depository compliance, flood compliance and much more.